Returns & Exchanges

We’ve made it as quick and easy as possible to sort out an exchange or return.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can do this at https://www.toezone.co.uk/a/returns

You can request a full refund, or an exchange for any other item we have in stock (up to the value of your original purchase). On lower value exchanges, we will refund the difference to your credit/debit card.

How it works

For exchanges or returns simply follow the steps at https://www.toezone.co.uk/a/returns to complete your return:

Please note that we cannot refund the original delivery charge.

On lower value exchanges, we will refund the difference to your credit/debit card.

Unfortunately we cannot take payment for higher valued items, so you would have to request a refund and place a new order. 

If we do not have your required exchange item in stock, we will email you to let you know and credit your credit/debit card with the refund amount.

Remember...

Please return any items to us in their original condition with the original packaging and all product labels still attached. We may not be able to process your exchange or return otherwise.

We promise to give you a full refund if you receive faulty or damaged goods.

Your statutory rights are not affected.

Get in touch

If you have any questions about your order, or are not completely satisfied with your purchase (or even if you just want to tell us how much you like your new shoes!) please contact our Customer Service team on info@Toezone.co.uk