To start the return process for your order, please enter your email address or phone number and the order number below.

Returns & Exchanges

We’ve made it as quick and easy as possible to sort out an exchange or return.

How it works:

For exchanges or returns simply follow the steps below to complete your return:

Step 1:

Please follow the process above by submitting your email address and order number. 

Step 2: 

Select the item(s) that you would like to return.  

Step 3: 

Select the reason for returning the item(s). 

Step 4: 

You can request a full refund, or an exchange for any other item we have in stock (up to the value of your original purchase). On lower value exchanges, we will refund the difference to your credit/debit card. Unfortunately we cannot take payment for higher valued items, so you would have to request a refund and place a new order. 

If we do not have your required exchange item in stock, we will email you to let you know and credit your credit/debit card with the refund amount.

Remember... 

Please return any items and the free bag you received to us in their original condition with the original packaging and all product labels still attached. We may not be able to process your exchange or return otherwise. 

We promise to give you a full refund if you receive faulty or damaged goods. 

Your statutory rights are not affected. 

Get in touch

If you have any questions about your order, or are not completely satisfied with your purchase (or even if you just want to tell us how much you like your new shoes!) please contact our Customer Service team on info@Toezone.co.uk

Are there any charges for return?

  • *There is a £4 charge for a return.
  • **Original shipping charges are non-refundable

 

How soon will I get my refund?

  • *Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • *If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 working days.