FAQs
Got A Question? The Answer’s Just A Click Away...
Need a new ToeZone size guide? Looking for tips on looking after your favourite footwear? Want to know about delivery options or how to exchange something for a different size or colour? Whatever your question, if it's anything do to with ToeZone, you can bet the TZ team has got it covered.
Check the list below to find our answers to the most commonly asked questions. If you're none the wiser after that, just email our customer service team who will be happy to help!
1. Do you ship internationally?
If you are interested in international shipping, please send an email to info@toezone.co.uk. We will be able to sort this for you!
2. Does ToeZone have stores?
ToeZone is available in selected retailers that include:
NEXT, John Lewis, Matalan, Debenhams, Sainsbury’s, Argos, Very, Amazon and Littlewoods.
3. What payments does ToeZone accept?
We accept Pay Pal payments, credit cards and online payment methods such as Google Pay, Apply Pay, Amazon Pay and more.
4. How Can I check my children’s size?
At ToeZone we have a fitting guide to ensure a better initial fit which can easily be printed online. All ToeZone’s have a fitting guide engineered to the outsole to monitor growth! This will help let you know when you need a new size!
5. How long does it take to process and ship my order?
All orders are shipped via EVRI and should be with you within in 1-2 business days for express shipping or 3-5 business days with standard shipping.
Kindly note that we deliver based on the following conditions:
**Shipping to Mainland UK Only**
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For standard shipping we aim to deliver within 3-5 business days, orders placed before 3pm. Orders placed after 3pm will be dispatched the following working day.
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For express shipping we aim to deliver within 1-2 business days, orders placed before 3pm. Orders placed after 3pm will be dispatched the following working day.
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Free standard shipping is offered on orders of £38 or more
6. How can I return?
Please go to https://www.toezone.co.uk/pages/returns-exchanges and follow the link to process your return.
7. What is ToeZone's refund policy?
8. What is ToeZone's privacy policy?
9. What are ToeZone's terms of service?
Please go to https://www.toezone.co.uk/pages/terms-of-service to learn more about our terms of service.